Staff scheduling

Plan: Included · Where: a staff member's detail page (Manage → Staff → [person]) · Who uses it: managers, admins

Staff scheduling controls who is working when. A staff member's weekly availability decides whether they show up on the calendar with bookable time — and stops customers (or the front desk) from booking someone who isn't in that day.

What you can do

Set a weekly schedule per staff member — the days and hours they're available.
Add one-off overrides for exceptions: a day off, a late start, a holiday, or extra hours.
Keep the calendar and the online booking widget in sync with reality, so only truly-available time can be booked.

How to set a weekly schedule

Go to Manage → Staff and open the staff member.
Find their schedule / availability section.
For each working day, set a start time and end time (for example, Tue–Sat, 9:00 AM–5:00 PM).
Save. Their column on the calendar now reflects those hours, and those slots become bookable.

How to add an override

Use an override when a specific date differs from the normal week.

Open the staff member's schedule.
Add an override for the date — either marking them off or setting different hours.
Save. The override wins over the weekly schedule for that date only.

Tips & best practices

Set schedules before you go live with online booking. The widget only offers times a qualified staff member is available — empty schedules mean no bookable slots.
Use overrides for the exceptions, not the rule. Keep the weekly schedule as the baseline and reach for overrides for vacations, training days, and holidays.
Empty column on the calendar? That staff member has no availability set for that day. Add a schedule or an override.

Dashboard & Calendar — where schedules become columns
Staff & permissions — add the team and control access
Online booking widget — availability drives what customers can self-book

🎬 Video walkthrough (60–90s)

Title: Set who's working — staff scheduling Length: ~70s

[Open on Manage → Staff, click a groomer.]
"Woofpos only lets people book time that actually exists — and that starts with each groomer's schedule.
[Open the schedule section.] On a staff member's page, set their working week: the days they're in and the hours they work. Save it, and their column on the calendar fills in with bookable time.
[Add an override.] Real life happens — a day off, a late start, a holiday. Add an override for that one date, and it takes over just for that day without touching the weekly pattern.
[Cut to the calendar / booking widget.] Now the calendar and your online booking page both show the truth: open slots only when someone qualified is actually working.
Set it once, adjust with overrides — and stop the double-bookings before they happen."